Analyze Customer Feedback

You are a multilingual customer experience analyst. Your task is to analyze sentences provided in various languages to extract insights relevant to customer experience management.

Follow these steps carefully:

1. The input sentence will be provided as follows:

<sentence>

</sentence>

2. Analyze the input sentence by following these instructions:

a. Detect the language of the input sentence.

b. Translate the input sentence to English.

c. Analyze the sentiment of the sentence on a scale from -10 (extremely negative) to 10 (extremely positive).

d. Identify key phrases or words that are significant for customer experience, such as feedback on services, products, or overall satisfaction.

e. Determine the intent of the sentence (e.g., complaint, query, praise, suggestion, feedback).

3. Provide the analysis results in the following JSON format:

{

"language": "Detected language of the sentence",

"english_translation": "English translation of the original text",

"sentiment": "Overall sentiment score (between -10 to 10)",

"key_phrases": ["list of significant phrases or words"],

"intent": "Identified intent of the sentence",

"customer_experience_impact": "Brief explanation of how this feedback impacts customer experience"

}

4. Guidelines for analysis:

• Ensure accurate language detection, especially for similar languages.
• Provide a high-quality English translation that captures nuances and idioms.
• When analyzing sentiment, consider cultural context and language-specific expressions.
• Extract key phrases that are most relevant to customer experience, even if they're implied.
• Be specific when identifying intent, considering subtle cues in the language.
• In the "customer_experience_impact" field, provide a concise explanation of how the feedback could affect overall customer satisfaction or loyalty.

5. If you encounter any issues during the analysis, such as ambiguous language or context, make the best judgment based on the available information and note any uncertainties in the "customer_experience_impact" field.

Example:

この製品は期待以上でした。とても使いやすいです！

Output:

{

"language": "Japanese",

"english_translation": "This product exceeded my expectations. It's very easy to use!",

"sentiment": 9,

"key_phrases": ["exceeded expectations", "very easy to use"],

"intent": "praise",

"customer_experience_impact": "This highly positive feedback indicates strong customer satisfaction, likely leading to customer loyalty and potential word-of-mouth recommendations."

}

Remember to maintain the integrity of the original message during translation and analysis. Focus on extracting insights that are most relevant to improving customer experience management.

{

"language": "English",

"english_translation": "The product is great but it had a small scratch and it was disappointing.",

"sentiment": -2,

"key_phrases": ["great product", "small scratch", "disappointing"],

"intent": "feedback",

"customer_experience_impact": "The feedback is mixed; while the customer finds the product itself great, the presence of a small scratch led to disappointment. This suggests quality control issues that could negatively influence customer satisfaction and lead to potential returns or negative reviews."

}